Contact us

If you have a question about Child Maintenance Options, you can speak with a trained consultant by:

  • calling us on 0800 988 0988. This is not for Child Maintenance Service or Child Support Agency (CSA) calls
  • using the online Live Chat service
  • filling in the query form below

Child Maintenance Options lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturday, excluding bank holidays. All your questions will be dealt with confidentially.

If you have a question about an existing Child Maintenance Service case, you should:

  • call the telephone number found on your Child Maintenance Service welcome pack, letters or email referral

If you have a question about an existing Child Support Agency case you should:

Or you can fill out this form and send it to us. Please complete all fields and ensure you specify what your question relates to.

Do you currently have a child maintenance arrangement?

Are you:

Ask your question

Please include the number of children your question relates to, their age and the type of education they are currently receiving – for example, full time, part time, GCSEs, A-levels.

Other than the information requested, please do not provide personal information that could be used to identify you, your children or your ex-partner.

We cannot answer questions about existing statutory child maintenance service cases by email. Email is not secure and personal data could potentially be intercepted by a third party.

If you already have a statutory child maintenance service case please contact the service managing your case directly. You can find the number you need on any letter the Child Support Agency or the Child Maintenance Service has sent to you.

This service supports parents in Great Britain. Northern Ireland runs a separate service and can be contacted on 08000287439.