Contact us

If you have a question about child maintenance arrangements or anything else we may be able to help you with - you can phone or email us. All your questions will be dealt with confidentially. We aim to respond to emails within 24 hours.

Please note: if you have any specific questions about an existing statutory child maintenance case, you should contact the service managing your case directly because CM Options do not have access to your case details.

You can call us on freephone 0800 988 0988 and speak to one of our trained consultants. You can also chat online with one of our consultants through our Live Chat service if you prefer. We're here from 8am to 8pm Monday to Friday and 9am to 4pm Saturday (excluding bank holidays).

Or you can fill out this form and send it to us. Please complete all fields and ensure you specify what your question relates to.

Do you currently have a child maintenance arrangement?

Are you:

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Please include the number of children your question relates to, their age and the type of education they are currently receiving – for example, full time, part time, GCSEs, A-levels.

Other than the information requested, please do not provide personal information that could be used to identify you, your children or your ex-partner.

We cannot answer questions about existing statutory child maintenance service cases by email. Email is not secure and personal data could potentially be intercepted by a third party.

If you already have a statutory child maintenance service case please contact the service managing your case directly. You can find the number you need on any letter the Child Support Agency or the Child Maintenance Service has sent to you.

This service supports parents in Great Britain. Northern Ireland runs a separate service and can be contacted on 08000287439.